Basic Remote Assist Cover
Remote Assistance cover with 24/7 Monitoring
This Maintenance Plan covers any software fault on a customer’s machine that can be fixed online. If the fault cannot be fixed online we can then arrange for an engineer to visit you on site @ £80+v.a.t, which includes the call-out cost and first 30 minutes of service. Once on-site and after the first inclusive 30 minutes, you will be charged in addition for any parts and labour at £80+v.a.t. per hour.
Automatic Updates (Windows, Apple, Adobe, Java, Mozilla, VLC + Win Rar), Crypto Prevent (Anti ransomware), Logmein Pro (Secure remote access).
- System Monitoring
- Hardware & Software Audits
- Performance & Preventative Maintenance Reports
- Secure 2FA Teleworking via LogMeIn Pro
- Patch Whitelisting Service
- Antivirus Management
- System Optimisation
- Web-based Management Portal
- Desktop Performance Monitoring
- Administrative Scripting
- Policy Management
- Client Communicator with Self-Help Centre
All maintenance plans come with a flexible one month rolling term.
Service times are Monday – Friday 8:30am – 5:30pm excludes public / bank holidays
*All prices shown are subject to V.A.T. and are charged Per Month and Per Standard Computer
1 to 3 Machines £21 Per Month*
Up to 10 Machines £18 Per Month*
10+ Machines £15 Per Month*
Contact Us About the Basic Remote Assist Cover Package
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