Basic Remote Assist Cover

Basic Remote Assist Cover

Remote Assistance cover, Work from Home Access and 24/7 Monitoring

This Maintenance Plan covers any software fault on a customer’s machine that can be fixed online. If the fault cannot be fixed online we can then arrange for an engineer to visit you on site @ £80+v.a.t, which includes the call-out cost and first 30 minutes of service. Once on-site and after the first inclusive 30 minutes, you will be charged in addition for any parts and labour at £80+v.a.t. per hour.

24/7 monitoring with unlimited remote support

Package Includes

  • Secure (2fa) Access to your Work PC / Mac from Home
  • Unlimited Remote Support
  • Krypto Prevent (Anti ransomware)
  • Identity Theft Protection
  • Managed Updates (Windows, Apple, Adobe, Java, Mozilla, VLC + Win Rar)
  • Hardware & Software Audits
  • Performance & Preventative Maintenance Reports
  • Automated Out of hours system optimisation
  • System Monitoring
  • Patch Whitelisting Service
  • Antivirus Management
  • Web-based Management Portal
  • Desktop Performance Monitoring
  • Administrative Scripting
  • Policy Management
  • Technical Support
  • Client Communicator with Self-Help Centre

 

All maintenance plans come with a flexible one month rolling term.

Service times are Monday – Friday 8:30am – 5:30pm excludes public / bank holidays

*All prices shown are subject to V.A.T. and are charged Per Month and Per Standard Computer

1 to 3 Machines  £21 Per Month*

Up to 10 Machines  £18 Per Month*

10+ Machines  £15 Per Month*

Contact Us About the Basic Remote Assist Cover Package

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